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firefly united kingdom - newcastle airport car hire companies

firefly united kingdom depot information

Firefly United Kingdom Rental Terms for travel between 21-Nov-2014 and 31-Dec-2019


  Description Charge in Local Currency Tax included Comments or Details
 
Insurance Collision Damage Waiver (CDW) Excess Group A = £650 N/A In the event of damage to the car or any part of it occurring during the period of hire, the following Insurance Excess will apply.
Groups B & C = £750
Group D = £800
Collision Damage Waiver (CDW) All Groups = £22 per day No Included in rates ( where noted ). Otherwise GB£22.00 + vat per day. A Waivable Excess applies
Theft Protection (TP) Excess Group A = £650    
Groups B & C = £750
Group D = £800
Theft Protection (TP) All Groups = £11 per day No Included in rates ( where noted ). Otherwise GB£11 + vat per day. A Waivable Excess applies
Super Cover ( Super CDW + Super TP) Groups A, B & C = £18.00 p/ dy, £126.00 p/wk, £504.00 p/mth No Hertz offers an additional optional insurance that will eliminate the Insurance Excess for theft or damage to the vehicle. Option available at the counter - Not available once the vehicle has moved.
Group D = £20.90 p/dy, £146.30 p/wk, £585.20 p/mth
Personal Insurance (PI) £7.00 per day Yes Option available at counter.
3rd Party Liability Included in Rates n/a Unlimited cover against bodily injury to Third Party or damage to property of Third Party.
Damage Administration Fee     If no additional cover is purchased at the office (SCDW) and the rented vehicle is damaged during the rental, in addition of any damage charges which could arise up, customer will be charged for a damage administration fee of 60 €.
"Rent It Here Leave It There" (RIHLIT) Domestic A, B, C, D = £50 (including VAT) within Mainland UK. RIHLIT from the UK to Northern Ireland, Republic of Ireland , Channel Islands, Isle of Wight and Isle of Man not available. Yes  
International Not available No
Delivery & Collection During office hours Availability: Check at time of Reservation Price: £27.50 each way, available at selected locations only. No Call branch to check availability and office hours
Outside office hours Not available    
Other
surcharges
Location Service Charge (LSC) £26.00 per rental applies at Airport and certain cities. No Please refer to Hertz negotiated rates, as this surcharge may have been included.
Rentals at Heathrow Airport may incur an additional fee per transaction. No This is a proposed additional charge levied by the airport authority. This is currently under review. If applied it will apply from 1 April and it will be payable at the counter, please advise all customers accordingly.
Vehicle License Fee (VLF) £1.30 per day No Please refer to Hertz negotiated rates, as this surcharge may have been included. No Maximum charge
             
  Description Charge in Local Currency Tax included Comments or Details
 
Driver Minimum age All drivers must hold a valid National driving licence and have done so for at least one full year prior to rental.   23
Maximum age No Age Limit. ,
Young Driver Surcharge Daily: £25.70 Maximum Charge: £ 257.00 No A Daily fee for young driver will be charged for drivers under 25.
Additional Driver £10.00 per day No Additional drivers are possible with a fee of GBP 10.00 (excluding tax) per day for each additional driver, with a maximum fee of GBP 100.00 (excluding tax) per rental.
Optional Extras Baby/ Infant Seats £9.90 per day No Maximum Charge £69.30. May be reserved in advance Subject to £100 refundable deposit.
Booster Seats £3.85 per day No Maximum Charge £26.95. May be reserved in advance Subject to £25 refundable deposit.
Ski Racks n/a n/a  
Luggage Racks n/a n/a  
Snow Chains n/a n/a  
Refuelling Refuelling Service Charge Unleaded £3.12 per litre, Diesel £3.23 per litre plus fixed refuelling fee. Check at time of reservation. No Cars supplied FULL. Should renters return the car less than FULL, Hertz will charge for the fuel, the applicable price per litre will be advised in the Rental Agreement.
Payment accepted by the supplier Method of Payment     Hertz and Firefly accept most major credit cards including American Express, Diners Club, MasterCard and Visa. A valid credit card is required as security in order to collect a hire vehicle. Cash or charge card deposits will not be accepted. Certain vehicles may require 2 credit cards.
Deposit A,B, C, D = £550 NA Hertz will take a credit card imprint as a deposit to cover any additional costs incurred by the renter over and above those already prepaid for. The final amount due will be calculated and deducted after rental. Cash Acceptedat some Locations within hours. Please see branch listing for details & check with location.
  Customers Travelling from Greece         Given the capital controls still in place in Greece, for customers travelling from Greece, we will only be able to honour your upcoming Firefly bookings if you can produce a non-Greek credit/debit card at the counter. This restriction applies even if you have prepaid for your rental, as we need this alternative method of payment as a security deposit and for payment of local required additional charges. Accordingly, we are unable to accept any method of payment different from the specified above.
Car Availability Subject to seasonal availability A, B, C & D   These car groups are normally available on a freesell basis with 24 hours advance reservation but will be offered subject to availability.
Cross Border Traffic Driving into foreign countries Should customers wish to take UK vehicles abroad, they need to have by law, a VE103B and seek Hertz Permission. A driving abroad fee will now apply as follows:
Touring Driving into foreign countries Number of Days driving abroad   Driving Abroad Fee Excluding VAT    
1-2 days   £60.00    
3-5 days   £72.00    
6-7 days   £96.00    
8-13 days   £126.00    
14-20 days   £156.00    
21 days and over   £156 + £60 per week    
         
All Hertz Vehicles including Franchise Vehicles are covered by European Motoring Assistance. There is
no charge for vehicles going to Northern Ireland, Channel Islands, Isle of Man and the Isle of Wight.
         
Driving Restrictions – Countries Allowed. RAC Motoring Assistance Covers the following countries:
*Andorra; *Austria; *Belgium; *Denmark; *Finland; *France; *Germany; *Gibraltar; *Greece; *Italy; *Liechtenstein; *Luxembourg;
*Monaco; *Netherlands; *Norway; *Northern Ireland; *Portugal; *Republic Of Ireland; *San Marino; *Spain; *Sweden; *Switzerland
and offshore islands of any of these countries.
*International RIH/LIT is not permitted to these countries from the UK.
Driving Restrictions – Countries NOT Allowed. RAC Motoring Assistance DOES NOT COVER the following countries:
Restricted Countries: UNDER NO CIRCUMSTANCES MUST VEHICLES BE PERMITTED INTO THE
FOLLOWING COUNTRIES:
Albania; Armenia; Azerbaijan; Belarus; Bosnia Herzegovina; Bulgaria; Croatia; Cyprus; Czech Republic;
Estonia; Georgia; Hungary; Latvia; Lithuania; FYRO Macedonia; Malta; Moldova; Poland; Romania; Russia;
Slovakian Republic; Slovenia; Turkey; Ukraine; The former Yugoslavia.
         
Others After hours surcharge 1hr before opening/ 1hr after closing £27.50 Please confirm directly with Hertz Location.
Between 1hr after closing and midnight £27.50
Between midnight and 1hr before opening £44.00
On days Branch is closed between 09.00-17.00hrs £44.00
On days Branch is closed at all other hours £55.00
Grace Period The minimum period is 1 day. For the avoidance of doubt 1 day's Rental means 24hrs from pick up. Any customers returning cars outside that time will be given 29 minutes grace, after which they will be subject to an additional charge.
Advance booking     24 hours
  Traffic Fines/ Admin Fees Traffic Fines are charged directly to the Customer. An Additional Admin Charge for Traffic violation/ fines will apply (e.g; Parking/ Speeding tickets). The Traffic fines Administration charge 42.00 GBP
Terms and Conditions are subject to change without notice.    

Payment
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard (transaction fee of 1.95% applies).

The balance is payable directly to the supplier on arrival (along with any applicable vehicle security bond).

Cancellation
In the event of cancellation the initial deposit paid remains non-refundable.
(a) Cancellation of reservations within 7 days of the booking date: a full refund will be made.
(b) Cancellation of reservations after the 7 days period: Hertz reserves the right to make a cancellation charge of AUD 88.00 (Firefly
only), EUR 56.00, GBP 37.00, CHF 81.00, SEK 375.00, NOK 375.00, ZAR 563.00, DKK 375.00, AED 250.00, SAR 250.00, KWD 25.00, RUB 2,250.00, OMR 31.00, QAR 250.00, BHD 31.00, USD 75.00, PLN 250.00 (depending on the currency of the reservation) to cover Hertz administration costs, which we will deduct from the refund.

Hertz reserves the right to change the charges during the contract term.
Hertz will inform the Agent of any such change a minimum of 1 month in advance.

No Show:
(a) If a customer fails to cancel their reservation prior to the pick-up time and does not collect the vehicle on the pick-up date, or if the customer fails to comply with the Rental Terms and Conditions (see Rental Qualifications & Requirements). Hertz reserve the right to make a No Show charge of AUD 188.00 (Firefly only), EUR 119.00, GBP 88.00, CHF 175.00, SEK 938.00, NOK 938.00, ZAR 1313.00, DKK 875.00, AED 563.00, SAR 563.00, KWD 63.00, RUB 4375.00, OMR 63.00, QAR 500.00, BHD 63.00, USD 163.00, PLN 500.00 which covers its administration costs and compensates Hertz for Hertz inability to rent the vehicle when it was reserved for the Customer’s use.

Hertz reserves the right to change the charges during the contract term.
Hertz will inform the Agent of any such change a minimum of 1 month in advance.

(b) Hertz will refund the Agent the prepayment, less the No Show charge on the next monthly statement if the Agent writes to Hertz
(including by email) on behalf of their customer within 90 days of the pick-up date at Hertz Prepaid Accounting Department, Hertz Europe
Service Centre, Swords Business Park, Swords, Co Dublin, Ireland and the Agent will be responsible for passing such refund on to the customer and shall be liable for any failure to do so.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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